Coordinator I

ADP; Makati; On-site; PHP 350,000 - 650,000; Full time

Job summary

ADP is seeking a payroll professional in Manila to manage end-to-end processing for multiple clients. You will coordinate data with the Shared Services team, run payrolls on schedule, and maintain accurate client records.

Responsibilities include responding to inquiries, tracking issues, and actively contributing to process improvements. The role emphasizes collaboration with Payroll Specialists and the Service Manager, with opportunities to advance PCP designation and participate in client

Qualifications

• Bachelor's degree in Business or equivalent preferred.
• 1–2 years in client service or systems integration environment.
• Strong written and verbal communication skills.
• Excellent decision making and leadership skills.
• Strong collaboration and relationship building skills.
• Excellent service and results orientation, analytical and problem solving skills.
• You can work overtime hours during peak seasons.

Responsibilities

• End-to-end payroll processing for several clients with varying complexity.
• Coordinate incoming payroll data with Shared Services team.
• Schedule and run assigned client payrolls on time.
• Maintain complete client profiles and employee records.
• Respond to client inquiries by phone and email with high service levels.
• Log issues and requests in Case Management system; track until resolution.
• Plan, participate in client calls; create action plans and log issues.
• Escalate issues; manage client communications and requests.
• Balance payrolls per COS calendar; remit Third Party Remittances by due dates.
• Utilize internal tools; seek process improvements and streamlining.
• Pursue PCP designation; support transition of new clients.
• Provide weekly status updates to clients as appropriate.

Skills

Client service

Written and verbal communication

Decision making & leadership

Collaboration & relationship building

Analytical & problem solving

Education

Bachelor's degree in Business or equivalent

Job description

Responsible & accountable for all end to end payroll processing, remittances & primary audit function of several clients varying in payroll complexity (basic to more complex in nature). Partner with Specialists within the team to evaluate complex programming changes, difficult client setup and/or client project related requests. Coordinates all incoming payroll data for assigned clients in conjunction with the Shared Services team Accountable for scheduling and running the assigned client payrolls. Maintains complete, accurate and timely client profile notes and employee records as well as processing instructions for each client. Responds to & resolves all incoming telephone calls and/or email inquiries from clients and/or their employees; delivering the highest level of customer service within expected timelines. Records/updates all client issues and requests in the Case Management database tracking system. Plan, organize & participate in client conference calls; execute on client requests; create and maintain action plan &/or issue log until resolution is attained in conjunction with the Payroll Specialist and/or the Service Manager. Create & manage client communication & their requests; serves as the first point of escalation for their respective clients. Balance respective payrolls based on the COS year end calendar and remit all Third Party Remittances by defined due dates, complete accurate Year End balancing, filing & respective reporting Utilizes all internal tools & defined processes to ensure payroll compliance, optimal productivity & service excellence; make recommendations to streamline internal processing & client input Maintain and/or pursue full PCP designation & attend all required departmental training sessions; demonstrate proficiency in learning Partner with New Client Integration team, review set up and participate in the transition of new clients; proactively provide weekly status updates to client where appropriate

TO SUCCEED IN THIS ROLE:

• Bachelors Degree in Business or equivalent in education and experience is preferred
• 1 - 2 years of experience working in client service/customer service environment or systems integration environment.
• Strong written and verbal communication skills
• Excellent decision making and judgement/leadership skills
• Strong collaboration and relationship building skills is required
• Excellent Service and Results Orientation skills, analytical skills, negotiation skills and expert problem solving skills
• You can work overtime hours during peak seasons.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.