HCM Services Team Lead: Payroll & Benefits

ADP; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

ADP is seeking a supervisory leader to oversee day-to-day associate activities and drive attainment of service metrics in a global HCM environment. You will set goals, give regular feedback, and develop talent while collaborating with internal departments to meet objectives.

The role includes managing recruitment, compensation, and performance for MAS staff, driving process improvements, and delivering timely training. Strong communication, mentoring, and time-management skills are essential.

Qualifications

• Graduate of business administration/management, accounting or other related disciplines.
• (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience.
• (Required / Highly Preferred) 2-3 years SME, mentor or supervisory experience (Required)
• Proven proficiency in prioritizing critical client issues and managing workflow.
• Proficiency in the use of PC applications.
• (Required) Working knowledge of payroll and benefit administration is helpful.
• Effective oral and written communication skills required.
• Strong interpersonal, conflict management and mentoring skills.
• Effective time management skills, organization, and planning required

Responsibilities

• Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics.
• Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities.
• Continuously reviews team performance; identifies opportunities for improvement.
• Achieves objectives for associate engagement and turnover.
• Collaborates with internal departments to ensure service objectives are met.
• Identifies areas in need of process improvement and solicits feedback from associates on service improvements.
• Creates a high-performance team environment that supports development and retention.
• Provides periodic performance feedback and conducts annual performance reviews.
• Responsible for recruitment, selection, hiring, compensation management, and performance management of the MAS staff.
• Assists in determining the teams training requirements and ensures timely delivery of training.

Skills

Leadership

Communication

Mentoring

Time management

Conflict management

Planning

Education

Business Administration/Management

Accounting

Tools

PC applications

Payroll software knowledge

Benefits administration

Job description

ADP is seeking a supervisory leader to oversee day-to-day associate activities and drive attainment of service metrics in a global HCM environment. You will set goals, give regular feedback, and develop talent while collaborating with internal departments to meet objectives.

The role includes managing recruitment, compensation, and performance for MAS staff, driving process improvements, and delivering timely training. Strong communication, mentoring, and time-management skills are essential.