Customer Support Agent — Growth, HMO & Equity Bonus

Recruitify_HR; Manila; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

HMO

Job summary

A leading BPO company in Manila seeks a Customer Service Agent to enhance customer satisfaction by responding to inquiries through various channels. The ideal candidate holds a Bachelor's degree, has 1-3 years of experience in customer service, and possesses strong communication skills. This full-time role offers an opportunity to work in a fast-paced environment, collaborating with a dedicated team. Attractive perks include performance bonuses and wellness programs.

Qualifications

• Bachelor’s degree in a relevant field required.
• 1-3 years of experience in customer service or related roles.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively.
• Document interactions and feedback in the customer management system.
• Collaborate with team members to improve service delivery.

Skills

Strong verbal and written communication skills

Basic problem-solving abilities

Customer-centric mindset

Patience

Empathy

Positive attitude towards customers

Education

Bachelor’s degree in a relevant field

Job description

A leading BPO company in Manila seeks a Customer Service Agent to enhance customer satisfaction by responding to inquiries through various channels. The ideal candidate holds a Bachelor's degree, has 1-3 years of experience in customer service, and possesses strong communication skills. This full-time role offers an opportunity to work in a fast-paced environment, collaborating with a dedicated team. Attractive perks include performance bonuses and wellness programs.