Customer Care Specialist – Equity & Bonus Incentives

Recruitify_HR; Pasig; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Performance bonus

Equity incentive plan

Annual company trip

Free meals

Sleeping quarters

Job summary

A premier BPO company in Metro Manila is hiring a Customer Service Representative to engage with customers by providing accurate information and resolving inquiries effectively. The ideal candidate should have a Bachelor’s degree and 1-3 years of customer service experience. Responsibilities include maintaining customer records and collaborating with departments to enhance satisfaction. This is a full-time role based in Pasig with various rewards and benefits including a performance bonus and an equity incentive plan.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 1-3 years in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Fast-paced BPO environment with potential for shift work.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints in a timely and efficient manner.
• Maintain customer records and document interactions.
• Assist in training new customer service representatives.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-centric mindset

Education

Bachelor's degree in relevant field

Job description

A premier BPO company in Metro Manila is hiring a Customer Service Representative to engage with customers by providing accurate information and resolving inquiries effectively. The ideal candidate should have a Bachelor’s degree and 1-3 years of customer service experience. Responsibilities include maintaining customer records and collaborating with departments to enhance satisfaction. This is a full-time role based in Pasig with various rewards and benefits including a performance bonus and an equity incentive plan.