Mandarin Technical Support Specialist (Hybrid/Onsite)

J-K Netwok Services

Taguig

Hybrid

PHP 1,625,000 - 1,946,000

Full time

10 days ago

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Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits (12 VL, 12 SL)

13th Month Pay

Annual Merit Increase

Government Mandated Benefits

Monthly Allowance

Job summary

J-K Netwok Services in the Philippines is seeking a Mandarin Technical Help specialist for onsite-first-period role in Taguig. The position requires Mandarin and English proficiency, strong analytical skills, and technical writing ability to document issues and resolutions clearly.

The role involves handling customer calls, email support, and first-level troubleshooting, with a transition to a hybrid setup after six months. Competitive benefits are offered by the company.

Qualifications

Bachelor’s degree or equivalent in Science/Healthcare/Engineering or related field.
Minimum 3 years in medical/clinical environment or customer-facing technical support.
Strong communication and documentation skills, proficient with MS Office.

Responsibilities

Handle inbound customer calls and emails with professional, supportive assistance.
Review and manage shared mailboxes, addressing inquiries promptly per procedures.
Provide first-level technical troubleshooting and guide customers to resolutions.

Skills

Mandarin proficiency

English proficiency

Analytical skills

Technical writing

Education

Bachelor's degree in Science/Healthcare/Engineering

Diploma or certificate in a relevant field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

The role involves handling customer calls, email support, and first-level troubleshooting, with a transition to a hybrid setup after six months. Competitive benefits are offered by the company.

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