Mandarin Tech Support (Hybrid) - SSL & PKI

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave and others

Bereavement Leave

Perfect Attendance Incentive

Perfect Punctuality Incentive

13th Month Pay

Government Mandated Benefits

Job summary

Mandarin Technical Support role based in Makati City, with dayshift schedule from 9:00 am to 6:00 pm. The company offers a hybrid work setup and a comprehensive benefits package including visa support, HMO, insurance, and extensive leaves.

Open to Filipino/Filipino-Chinese candidates fluent in Mandarin and English, or foreign nationals with Mandarin and English proficiency. A Bachelor’s degree is required, with at least one year in technical support or customer service as an advantage.

Qualifications

Open to Filipinos and Filipino-Chinese proficient in Mandarin and English.
Open to Foreign Nationals proficient in Mandarin and English.
Bachelor’s degree in any course.
Having at least a year of technical support and customer service is an advantage.
Experience in Web-hosting accounts is an advantage.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OSes, devices, servers, and apps.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within SLA guidelines.
Guide customers through installation, configuration, and renewal of SSL certificates and security products.