Mandarin IT Support Specialist — Hybrid (Visa & HMO)

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Leave benefits (various)

13th Month Pay

Government Mandated Benefits

Job summary

[Undisclosed] in Makati is seeking a Mandarin IT Support to join the team. The role is hybrid, with a 9:00 am - 6:00 pm schedule and a salary of Php 90,000.

The candidate will support Mandarin and English-speaking clients, troubleshoot certificate-related issues, and provide first-level technical support for SSL and PKI services. Requirements include a Bachelor's degree, proficiency in Mandarin and English, and at least one year of technical support or customer service experience.

Qualifications

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
• Open to Foreign Nationals who are proficient in Mandarin and English.
• Bachelor’s degree in any course.
• Having at least a year of technical support and customer service is a big advantage.
• Having experience in Web-hosting accounts is a big advantage.
• Knowledgeable in Microsoft Office applications and the internet environment.

Responsibilities

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin Proficiency

English Proficiency

Technical Support

Customer Service

Education

Bachelor's degree

Tools

Microsoft Office

Web Hosting Accounts

Job description

[Undisclosed] in Makati is seeking a Mandarin IT Support to join the team. The role is hybrid, with a 9:00 am - 6:00 pm schedule and a salary of Php 90,000.

The candidate will support Mandarin and English-speaking clients, troubleshoot certificate-related issues, and provide first-level technical support for SSL and PKI services. Requirements include a Bachelor's degree, proficiency in Mandarin and English, and at least one year of technical support or customer service experience.