Mandarin-Speaking Customer Support Specialist

Gratitude Philippines; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Company events

Job summary

Gratitude Philippines in Manila is seeking a bilingual Customer Support Associate to handle Mandarin-speaking client inquiries across phone, chat, and email. You will deliver English and Mandarin assistance, resolve account issues, and maintain accurate records in company systems.

The role requires fluent Mandarin, basic English, and the ability to work in the Philippines with valid visa. Training is provided, and progression to permanent status is possible.

Qualifications

• Fluent in Mandarin.
• Strong English communication skills.
• Experience in BPO is a plus but not required.

Responsibilities

• Handle inbound and outbound customer interactions professionally via phone, chat, email, or other channels.
• Provide customer support in English and Mandarin.
• Assist customers with account questions, billing, product information and general support needs.
• Resolve issues promptly while delivering a positive customer experience.
• Document interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction targets.
• Build trust and loyalty through exceptional service and problem-solving.
• Perform other duties to support business needs.

Skills

Mandarin language

English language

BPO experience (optional)

Job description

Gratitude Philippines in Manila is seeking a bilingual Customer Support Associate to handle Mandarin-speaking client inquiries across phone, chat, and email. You will deliver English and Mandarin assistance, resolve account issues, and maintain accurate records in company systems.

The role requires fluent Mandarin, basic English, and the ability to work in the Philippines with valid visa. Training is provided, and progression to permanent status is possible.