Mandarin CX Specialist – Onsite Quezon City | Sign-On Bonus

Gratitude Philippines; Manila; On-site; PHP 240,000 - 480,000; Full time

Benefits offered by this job

Company events

Free parking

Health insurance

Life insurance

Paid training

Promotion to permanent employee

Job summary

Gratitude Philippines is seeking a multilingual support agent specializing in Mandarin to join our Manila team. You will handle inbound and outbound interactions via phone, chat, and email, delivering service in English and Mandarin and addressing account inquiries.

The role emphasizes high‑quality customer care, with focus on O2C context and the ability to work in a diverse culture. Candidates with or without BPO experience are welcome, and visa eligibility in the Philippines is required.

Qualifications

• Fluent Mandarin speech and writing, able to converse spontaneously.
• Working knowledge of English required for training and client systems.
• O2C process understanding is preferred but not required.
• Open to candidates with or without BPO experience.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Mandarin.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving.
• Perform other duties as assigned to support business and operational needs.

Skills

Mandarin fluency

BPO experience

English proficiency

Communication skills

Customer service

Job description

Gratitude Philippines is seeking a multilingual support agent specializing in Mandarin to join our Manila team. You will handle inbound and outbound interactions via phone, chat, and email, delivering service in English and Mandarin and addressing account inquiries.

The role emphasizes high‑quality customer care, with focus on O2C context and the ability to work in a diverse culture. Candidates with or without BPO experience are welcome, and visa eligibility in the Philippines is required.