Mandarin Multilingual Support Specialist (Onsite | Night Shift)

Gratitude Philippines; Quezon; Sur place; PHP 446 000 - 1 328 000; Plein temps

Avantages offerts par ce poste

Company Events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent Employee

Résumé du poste

Gratitude Philippines is hiring an on-site Mandarin/English customer support specialist in Quezon City. You will handle calls, chats, and emails, assist with account inquiries, billing, and product details, and ensure a positive customer experience.

The role requires fluent Mandarin and good English, with shift-based night work and opportunities for professional growth. Prior BPO or collections experience is welcome but not mandatory.

Qualifications

• Must speak Mandarin fluently and spontaneously.
• Working knowledge of English required for training and client systems.
• Primary language for customer interactions will be Mandarin.
• Eligible to work in the Philippines with a valid working visa.
• Temporary Resident Visa holders accepted for non-Filipino applicants.

Responsabilités

• Handle inbound and outbound customer interactions via phone, chat, email, or other channels.
• Provide customer support in English and Mandarin.
• Assist customers with account inquiries, service requests, billing, product information, and general support.
• Resolve concerns promptly while delivering a positive experience.
• Document interactions accurately in relevant systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving.

Connaissances

Mandarin

English

BPO experience

O2C understanding

Description du poste

Gratitude Philippines is hiring an on-site Mandarin/English customer support specialist in Quezon City. You will handle calls, chats, and emails, assist with account inquiries, billing, and product details, and ensure a positive customer experience.

The role requires fluent Mandarin and good English, with shift-based night work and opportunities for professional growth. Prior BPO or collections experience is welcome but not mandatory.