Mandarin Multilingual Customer Support Representative

Gratitude Philippines; Quezon; On-site; PHP 446,000 - 1,328,000; Full time

Benefits offered by this job

Company Events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent Employee

Job summary

Gratitude Philippines is hiring an on-site Mandarin/English customer support specialist in Quezon City. You will handle calls, chats, and emails, assist with account inquiries, billing, and product details, and ensure a positive customer experience.

The role requires fluent Mandarin and good English, with shift-based night work and opportunities for professional growth. Prior BPO or collections experience is welcome but not mandatory.

Qualifications

• Must speak Mandarin fluently and spontaneously.
• Working knowledge of English required for training and client systems.
• Primary language for customer interactions will be Mandarin.
• Eligible to work in the Philippines with a valid working visa.
• Temporary Resident Visa holders accepted for non-Filipino applicants.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, or other channels.
• Provide customer support in English and Mandarin.
• Assist customers with account inquiries, service requests, billing, product information, and general support.
• Resolve concerns promptly while delivering a positive experience.
• Document interactions accurately in relevant systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving.

Skills

Mandarin

English

BPO experience

O2C understanding

Job description

Job Description

Work Setup: Onsite – Quezon City

Work Schedule: Shifting / Night Shift

Salary: ₱40,000 – ₱119,027.33

Sign-on Bonus: ₱20,000 + Incentives

Availability: ASAP

Headcount: 20

Job Qualifications

• Open to candidates with or without BPO experience.
• Must speak Mandarin fluently and spontaneously.
• Ability to use the language effectively in a professional environment.
• Ability to understand complex and extended conversations, including implied meanings.
• Working knowledge of English is required, as training and client systems are in English.
• The primary language for customer interactions will be Mandarin.
• Previous collections experience is highly preferred but not required.
• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.
• Must be eligible to work in the Philippines with a valid working visa.
• Temporary Resident Visa holders are also accepted for non-Filipino applicants.
• Must be available to start ASAP.

Language Requirement

• Fluent in Mandarin.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Mandarin.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using relevant systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving.
• Perform other duties as assigned to support business and operational needs.

Benefits

• Company Events
• Free Parking
• Health Insurance
• Life Insurance
• Paid Training
• Promotion to Permanent Employee