Mandarin-Speaking Application Support Engineer, Platform SME

Accenture PLC; Quezon City; On-site; PHP 500,000 - 750,000; Full time

Job summary

Accenture PLC in Manila is seeking an Application Support Engineer. You will investigate and resolve issues across multiple components of critical business systems, ensuring reliable software platforms that support essential business functions.

You will collaborate with cross-functional teams, document findings, and monitor system health to preempt issues, while developing expertise as an SME and contributing to continuous improvement initiatives.

Qualifications

• Expert proficiency in Platform Partner Ecosystem Enablement.
• Strong analytical skills to diagnose and resolve complex software issues.
• Excellent communication to collaborate with diverse teams and stakeholders.
• Familiarity with monitoring and troubleshooting enterprise software environments.
• Ability to work with multiple software components and understand their interactions.
• Experience or exposure to Mandarin Chinese is a plus.

Responsibilities

• Independently perform as an SME in assigned domains.
• Participate actively in team discussions and decisions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to improve system performance.
• Document findings and solutions for knowledge sharing.
• Monitor system health and proactively identify issues before impact.

Skills

Platform Enablement

Analytical Skills

Communication Skills

Troubleshooting

Cross-functional Collaboration

Mandarin Chinese

Job description

Accenture PLC in Manila is seeking an Application Support Engineer. You will investigate and resolve issues across multiple components of critical business systems, ensuring reliable software platforms that support essential business functions.

You will collaborate with cross-functional teams, document findings, and monitor system health to preempt issues, while developing expertise as an SME and contributing to continuous improvement initiatives.