Senior Application Support Engineer — Cross‑Team SME

Accenture in the Philippines; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines seeks an Application Support Engineer to investigate and resolve issues across critical business systems. You will monitor, diagnose, and ensure smooth operation of software applications while coordinating with multiple teams.

Based in Manila, you will mentor peers, drive best practices, and influence decisions at team and program levels to improve service quality and system reliability.

Qualifications

• Minimum 5 years of experience in supporting or maintaining Pragma Computer Automated Dispatch.
• Based at the Manila office or willing to work onsite in Manila.

Responsibilities

• Act as SME to collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
• Mentor and guide team members to enhance their technical capabilities and performance.
• Develop and implement best practices to improve support processes and system reliability.

Skills

Team collaboration

Problem solving

Mentoring

Requirements analysis

Stakeholder communication

Incidents & service requests handling

Pragma Dispatch familiarity

Tools

ASP.NET

C#

VB.NET

JSON

SQL

Visual Studio

Job description

Accenture in the Philippines seeks an Application Support Engineer to investigate and resolve issues across critical business systems. You will monitor, diagnose, and ensure smooth operation of software applications while coordinating with multiple teams.

Based in Manila, you will mentor peers, drive best practices, and influence decisions at team and program levels to improve service quality and system reliability.