Senior App Support Engineer - Cross-Team Dispatch

Accenture PLC; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture PLC is seeking an Application Support Engineer based in the Manila office to investigate and resolve issues across essential business systems. You will monitor, diagnose, and ensure smooth operation while collaborating with multiple teams to improve service quality.

The role requires strong problem-solving and analysis, with a minimum of five years' experience. You will engage in proactive improvements and drive best practices for system reliability and incident resolution.

Qualifications

• Requirement Analysis and Design: Conduct comprehensive analysis and design of system requirements to align with business objectives and technical specifications.
• Develop and Test Enhancements: Implement and rigorously test system enhancements, bug fixes, and performance improvements to ensure optimal functionality and reliability.
• Programming: Utilize advanced programming languages and tools including Asp.Net, C#, VB/Vb.Net, JavaScript Object Notation (JSON), SQL, and Visual Studio IDE to develop robust software solutions.
• Task Completion: Manage and complete assigned tasks within specified timelines and budget constraints, ensuring high-quality deliverables.
• 5 years of experience in supporting or maintaining Pragma Computer Automated Dispatch.

Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
• Mentor and guide team members to enhance their technical capabilities and performance.
• Develop and implement best practices to improve support processes and system reliability.

Skills

Requirement analysis

Design specs

Enhancements

Programming

ASP.NET

C#

VB.NET

JSON

SQL

Visual Studio

Task management

Pragma Dispatch

Job description

Accenture PLC is seeking an Application Support Engineer based in the Manila office to investigate and resolve issues across essential business systems. You will monitor, diagnose, and ensure smooth operation while collaborating with multiple teams to improve service quality.

The role requires strong problem-solving and analysis, with a minimum of five years' experience. You will engage in proactive improvements and drive best practices for system reliability and incident resolution.