Japanese-Speaking Application Support Engineer | Monitoring SME

Accenture PLC; Taguig; On-site; PHP 480,000 - 600,000; Full time

Job summary

Accenture PLC is seeking an Application Support Engineer to investigate and diagnose issues across critical business systems. The role emphasizes proactive monitoring, timely resolution of incidents, and collaboration with cross-functional teams to ensure system reliability and business continuity.

The position is based at the Cebu office, with a requirement for at least 1 year of experience in infrastructure monitoring.

Qualifications

• Expert proficiency in infrastructure monitoring.
• Proficiency in Japanese language.
• Strong understanding of monitoring tools and techniques to ensure system availability.
• Experience in analyzing system logs and performance metrics to detect irregularities.
• Ability to troubleshoot complex infrastructure issues and implement effective solutions.
• Familiarity with alerting systems and incident management processes.

Responsibilities

• Perform independently and become an SME.
• Actively participate in team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document findings and solutions clearly to support knowledge sharing.
• Continuously monitor system health and proactively identify issues before they impact operations.

Skills

Infrastructure Monitoring

Japanese language

Monitoring tools

Log analysis

Troubleshooting

Alerting & incident management

Job description

Accenture PLC is seeking an Application Support Engineer to investigate and diagnose issues across critical business systems. The role emphasizes proactive monitoring, timely resolution of incidents, and collaboration with cross-functional teams to ensure system reliability and business continuity.

The position is based at the Cebu office, with a requirement for at least 1 year of experience in infrastructure monitoring.