Mandarin Application Support Engineer

Accenture PLC; Quezon City; On-site; PHP 500,000 - 750,000; Full time

Job summary

Accenture PLC in Manila is seeking an Application Support Engineer. You will investigate and resolve issues across multiple components of critical business systems, ensuring reliable software platforms that support essential business functions.

You will collaborate with cross-functional teams, document findings, and monitor system health to preempt issues, while developing expertise as an SME and contributing to continuous improvement initiatives.

Qualifications

• Expert proficiency in Platform Partner Ecosystem Enablement.
• Strong analytical skills to diagnose and resolve complex software issues.
• Excellent communication to collaborate with diverse teams and stakeholders.
• Familiarity with monitoring and troubleshooting enterprise software environments.
• Ability to work with multiple software components and understand their interactions.
• Experience or exposure to Mandarin Chinese is a plus.

Responsibilities

• Independently perform as an SME in assigned domains.
• Participate actively in team discussions and decisions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to improve system performance.
• Document findings and solutions for knowledge sharing.
• Monitor system health and proactively identify issues before impact.

Skills

Platform Enablement

Analytical Skills

Communication Skills

Troubleshooting

Cross-functional Collaboration

Mandarin Chinese

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves a dynamic approach to problem-solving, ensuring the smooth operation of software platforms that support critical business functions. You will collaborate with different teams to maintain system reliability and contribute to continuous improvement efforts.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross‑functional teams to enhance system performance and reliability.
• Document findings and solutions to support knowledge sharing within the team.
• Monitor system health and proactively identify potential issues before they impact business operations.

Professional & Technical Skills

• Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement.
• Additional Good To Have Skills: Experience with Mandarin Chinese Language.
• Strong analytical skills to diagnose and resolve complex software issues.
• Ability to work with multiple software components and understand their interactions.
• Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
• Familiarity with tools and techniques for monitoring and troubleshooting enterprise software environments.

Additional Information

• The candidate should have minimum 2 years of experience in Platform Partner Ecosystem Enablement.
• This position is based at our Manila office.
• Minimum 2 year(s) of experience is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture