Mandarin Application Support Engineer

Accenture in the Philippines; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Accenture in the Philippines seeks an Application Support Engineer to investigate and resolve issues across multiple components of critical business systems. The role requires a dynamic problem-solving approach to keep software platforms running smoothly and to support essential business functions.

You will collaborate with diverse teams, document findings, and monitor system health to proactively prevent issues, contributing to continuous improvement initiatives in a fast-paced environment.

Qualifications

• Expert proficiency in Platform Partner Ecosystem Enablement is required.
• Minimum 2 years of experience in Platform Partner Ecosystem Enablement.
• Experience with Mandarin Chinese language is a plus.

Responsibilities

• Act independently and develop SME-level knowledge in the domain.
• Participate in team discussions and contribute active input.
• Propose solutions to work-related problems and share learnings.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document findings and solutions to support knowledge sharing.
• Monitor system health and identify issues before they affect operations.

Skills

Platform Enablement

Mandarin language

Analytical Skills

System Interactions

Communication

Monitoring & Troubleshooting

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves a dynamic approach to problem-solving, ensuring the smooth operation of software platforms that support critical business functions. You will collaborate with different teams to maintain system reliability and contribute to continuous improvement efforts.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document findings and solutions to support knowledge sharing within the team.
• Monitor system health and proactively identify potential issues before they impact business operations.

Professional & Technical Skills

• Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement.
• Additional Good To Have Skills: Experience with Mandarin Chinese Language.
• Strong analytical skills to diagnose and resolve complex software issues.
• Ability to work with multiple software components and understand their interactions.
• Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
• Familiarity with tools and techniques for monitoring and troubleshooting enterprise software environments.

Additional Information

• The candidate should have minimum 2 years of experience in Platform Partner Ecosystem Enablement.
• This position is based at our Manila office. Minimum 2 year(s) of experience is required.