Senior Application Support Engineer – Open C SME

8002 Accenture Inc Company; Mandaluyong; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

Accenture Manila is seeking an Application Support Engineer responsible for investigating and diagnosing complex issues across multiple components of essential business systems. The role emphasizes proactive problem detection, effective solutions, and collaboration with various teams to sustain system stability and performance.

Key duties include mentoring team members, prioritizing critical incidents with stakeholders, and driving improvements to prevent future outages, all while maintaining

Qualifications

• Minimum 5 years of experience in Open C Technical.
• Strong communication skills to document issues clearly and concisely.
• Experience maintaining and supporting enterprise-level packaged applications.
• Ability to work with cross-functional teams to understand system dependencies and impacts.

Responsibilities

• SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and resolve critical system issues promptly.
• Mentor and guide team members to enhance their technical capabilities and problem-solving skills.
• Continuously monitor system health and implement improvements to prevent future incidents.

Skills

Open C

Analytical skills

Enterprise apps

Cross-functional teamwork

Documentation skills

Diagnostic tools

Job description

Accenture Manila is seeking an Application Support Engineer responsible for investigating and diagnosing complex issues across multiple components of essential business systems. The role emphasizes proactive problem detection, effective solutions, and collaboration with various teams to sustain system stability and performance.

Key duties include mentoring team members, prioritizing critical incidents with stakeholders, and driving improvements to prevent future outages, all while maintaining