Platform Ecosystem Support Engineer

Accenture PLC; Quezon City; In loco; PHP 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Accenture Manila is seeking an Application Support Engineer to investigate and diagnose issues across core business systems. You will collaborate with cross-functional teams to resolve incidents, document solutions, and contribute to continuous service improvements, ensuring system stability and performance.

The role emphasizes proactive root-cause analysis, knowledge sharing, and ongoing learning to stay aligned with evolving technologies and best practices within a global ecosystem.

Competenze

• Expert proficiency in Platform Partner Ecosystem Enablement.
• Experience with Developer Ecosystem.
• Strong analytical skills to identify and troubleshoot complex system issues.
• Excellent communication skills to convey technical information clearly and respectfully.
• Familiarity with ecosystem enablement strategies and partner collaboration frameworks.

Mansioni

• Build knowledge and support the team.
• Participate in problem solving discussions.
• Assist in documenting solutions and sharing insights to enhance team capabilities.
• Collaborate with cross-functional teams to facilitate effective communication and resolution of issues.
• Contribute to the development and refinement of support processes to improve efficiency.
• Engage in continuous learning to stay updated with evolving technologies and best practices.

Conoscenze

Platform Partner Ecosystem Enablement

Developer Ecosystem

Analytical skills

Communication skills

Ecosystem enablement strategies

Descrizione del lavoro

Accenture Manila is seeking an Application Support Engineer to investigate and diagnose issues across core business systems. You will collaborate with cross-functional teams to resolve incidents, document solutions, and contribute to continuous service improvements, ensuring system stability and performance.

The role emphasizes proactive root-cause analysis, knowledge sharing, and ongoing learning to stay aligned with evolving technologies and best practices within a global ecosystem.