Mandarin Service Desk Associate – Onsite, Shifting Hours

J-K Netwok Services; Muntinlupa; On-site; PHP 1,188,000 - 1,423,000; Full time

Benefits offered by this job

Government Mandated Benefits

Work-on-site allowance

Extensive HMO coverage for you and you

Non-Taxable Allowance on top of your B

Excellent Program Incentives based on

Group Life Insurance

30 Service Incentive Leaves (Paid Time

Job summary

J-K Netwok Services in Alabang, Muntinlupa is seeking a Mandarin Service Desk Assistant Associate to support restaurant operations systems and customer inquiries. This on-site role offers a shifting schedule with competitive pay and government-mandated benefits.

Open to Filipinos and Filipino-Chinese who speak Mandarin and English, with opportunities for undergraduates or graduates. Prior customer service experience is a plus and training will cover system navigation and issue resolution.

Qualifications

• Open to Filipinos and Filipino-Chinese who can speak Mandarin and English.
• Open to undergraduates and degree holders of any course.
• Having experience in Customer Service is an advantage.

Responsibilities

• Assist Restaurant Managers on how to navigate the system.
• Guide Managers on how to update menu, prices, and inventory.
• Assist crew when devices are not printing the receipts.
• Guide Restaurant managers when the schedule tracker is not updating.
• Extend answers on inquiries about paper jamming or Device not powering on.
• Provide crew and waiters answers when credit card transactions failed.

Skills

Mandarin/English language skills

Customer service experience

Education

Any degree / undergraduate

Job description

J-K Netwok Services in Alabang, Muntinlupa is seeking a Mandarin Service Desk Assistant Associate to support restaurant operations systems and customer inquiries. This on-site role offers a shifting schedule with competitive pay and government-mandated benefits.

Open to Filipinos and Filipino-Chinese who speak Mandarin and English, with opportunities for undergraduates or graduates. Prior customer service experience is a plus and training will cover system navigation and issue resolution.