Mandarin Service Desk Specialist (Hybrid, Dayshift)

J-K Netwok Services; Makati; Hybrid; PHP 893,000 - 1,172,000; Full time

Benefits offered by this job

Can provide a working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave, Sick Leave, Marriage/

Maternity Leave, Paternity Leave

Solo Parent Leave

Bereavement Leave

Total leave accrual based on tenure

Perfect Attendance Incentive

Perfect Punctuality Incentive

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Service Desk Analyst to support Mandarin and English-speaking clients. The role offers a dayshift schedule (9:00 am - 6:00 pm) with hybrid work setup and a salary of Php 90,000.

The ideal candidate will have at least a year of technical support and customer service, plus familiarity with SSL certificate products, PKI, and digital identity solutions. Open to Filipinos, Filipino-Chinese, and foreign nationals fluent in Mandarin and English.

Qualifications

• Mandarin and English proficiency required or open to Mandarin-speaking individuals with strong English skills.
• Bachelor’s degree in any course.
• Having at least a year of technical support and customer service experience is a big advantage.
• Experience in Web-hosting accounts is a big advantage.
• Knowledgeable in Microsoft Office applications and the internet environment.

Responsibilities

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin

English

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Web-hosting accounts

Job description

J-K Netwok Services in Makati City is seeking a Mandarin Service Desk Analyst to support Mandarin and English-speaking clients. The role offers a dayshift schedule (9:00 am - 6:00 pm) with hybrid work setup and a salary of Php 90,000.

The ideal candidate will have at least a year of technical support and customer service, plus familiarity with SSL certificate products, PKI, and digital identity solutions. Open to Filipinos, Filipino-Chinese, and foreign nationals fluent in Mandarin and English.