Mandarin Order Management Specialist

J-K Netwok Services; Quezon City; Presencial; PHP 1.016.000 - 1.216.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives

Sick Leave & Vacation Leave (cashable)

Government-Mandated Benefits

13th month pay

HMO

Paid training

Company events

Descripción de la vacante

J-K Netwok Services in Quezon City is seeking a Mandarin Order Management Specialist to handle transportation, logistics, and delivery inquiries. The role is on-site with shifting schedules, and involves assisting customers with tracking, orders, refunds, and related concerns.

Proficiency in Mandarin and conversational English is required, with open eligibility for high school graduates to bachelor's degree holders. Prior experience in customer service or BPO is a plus, and training is provided.

Formación

• Fluent in Mandarin; conversational English required.
• Open to High School, Undergraduate, or Bachelor's graduates.
• No related experience required; prior customer service is a plus.

Responsabilidades

• Speak with customers by phone to address transportation, logistics, and delivery inquiries.
• Help customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policies.

Conocimientos

Mandarin

Conversational English

Customer service

Educación

Open to HS/Undergrad/Bachelor

Descripción del empleo

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Order Management Specialist
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills. RESPONSIBILITIES OF JOB APPLICATION:
• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer