Mandarin Logistics Coordinator

J-K Netwok Services; Quezon City; Presencial; PHP 1.016.000 - 1.216.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives andamp;

Sick Leave & Vacation Leave (Convertib

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Descripción de la vacante

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Specialist to handle transportation, logistics, and delivery inquiries. The role is on-site with shifting schedule and a PHP 100,000 monthly salary.

You will assist customers with package tracking, refunds, order changes, and coordinate with internal teams to ensure timely solutions. Proficiency in Mandarin and conversational English are required, with no prior experience needed.

Formación

• Fluent in Mandarin with conversational English.
• Open to High School graduates, undergraduates, and Bachelor's degree holders in any field.
• No related experience required.
• Customer service experience is an advantage.
• BPO experience is a big plus.

Responsabilidades

• Communicate with customers via phone calls to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policies.
• Support customers with order placement, changes, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve issues promptly.
• Maintain accurate records of customer interactions and resolutions.

Conocimientos

Mandarin

English (Conversational)

Educación

High School Graduate

Undergraduate

Bachelor's Degree

Descripción del empleo

Company Profile

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position

Position: Mandarin Logistics Customer Specialist
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills. RESPONSIBILITIES OF JOB APPLICATION:
• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer