Mandarin Multilingual Agent — Onsite QC | Night Shifts

Gratitude Philippines; Manila; Presencial; PHP 446.000 - 1.328.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance

Paid Training

Free Parking

Company Events

Promotion to Permanent Employee

Descripción de la vacante

IQUOR is hiring 20 Mandarin Multilingual Agents for an international client in Quezon City. You will provide customer support in Mandarin and English via phone, chat, and email, handling inbound and outbound interactions. Open to candidates with or without BPO experience.

Interested applicants must be willing to work onsite in Quezon City on shifting / night shifts, with a sign-on bonus of ₱20,000 and incentives. Start date ASAP.

Formación

• Fluent in Mandarin with professional conversations.
• Working knowledge of English; training and systems are in English.
• Open to candidates with or without BPO experience.
• Preferred: previous collections experience.
• Preferred: understanding of Order-to-Cash (O2C) process.

Responsabilidades

• Handle inbound and outbound customer interactions via phone, chat, and email
• Provide Mandarin and English support for account inquiries, billing, service requests, and product information
• Resolve customer concerns efficiently while delivering excellent customer experience
• Document interactions accurately in company systems
• Meet quality, productivity, attendance, and customer satisfaction goals
• Build trust and loyalty through professional, cross-cultural communication

Conocimientos

Fluent Mandarin

English proficiency

Communication skills

Descripción del empleo

IQUOR is hiring 20 Mandarin Multilingual Agents for an international client in Quezon City. You will provide customer support in Mandarin and English via phone, chat, and email, handling inbound and outbound interactions. Open to candidates with or without BPO experience.

Interested applicants must be willing to work onsite in Quezon City on shifting / night shifts, with a sign-on bonus of ₱20,000 and incentives. Start date ASAP.