Cantonese Multilingual Agent (Onsite) – Night Shift, Up to ₱130k + ₱20k

Gratitude Philippines; Manila; Presencial; PHP 583.000 - 1.452.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance

Paid Training

Free Parking

Company Events

Promotion to Permanent Employee

Descripción de la vacante

IQUOR is hiring 21 Cantonese multilingual agents for an international client in Quezon City. You will provide customer support in Cantonese and English via phone, chat, and email, handling both inbound and outbound interactions. Open to candidates with or without BPO experience; fluency in Cantonese is essential.

Work onsite in Quezon City with shifting/night shifts. The role starts ASAP with competitive compensation and a ₱20,000 sign-on bonus plus incentives.

Formación

• Fluent in Cantonese with ability to handle professional conversations.
• Working knowledge of English; trainings and systems conducted in English.
• Open to candidates with or without BPO experience.

Responsabilidades

• Handle inbound and outbound customer interactions via phone, chat, and email.
• Provide support in Cantonese and English for account inquiries, billing, service requests, and product information.
• Resolve customer concerns efficiently while delivering excellent customer experience.
• Document interactions accurately in company systems.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and loyalty through professional, cross-cultural communication.

Conocimientos

Cantonese fluency

English proficiency

BPO experience

Descripción del empleo

IQUOR is hiring 21 Cantonese multilingual agents for an international client in Quezon City. You will provide customer support in Cantonese and English via phone, chat, and email, handling both inbound and outbound interactions. Open to candidates with or without BPO experience; fluency in Cantonese is essential.

Work onsite in Quezon City with shifting/night shifts. The role starts ASAP with competitive compensation and a ₱20,000 sign-on bonus plus incentives.