Multilingual Agent - Mandarin | IQUOR Qc

Gratitude Philippines; Manila; On-site; PHP 446,000 - 1,328,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Training

Free Parking

Company Events

Promotion to Permanent Employee

Job summary

IQUOR is hiring 20 Mandarin Multilingual Agents for an international client in Quezon City. You will provide customer support in Mandarin and English via phone, chat, and email, handling inbound and outbound interactions. Open to candidates with or without BPO experience.

Interested applicants must be willing to work onsite in Quezon City on shifting / night shifts, with a sign-on bonus of ₱20,000 and incentives. Start date ASAP.

Qualifications

• Fluent in Mandarin with professional conversations.
• Working knowledge of English; training and systems are in English.
• Open to candidates with or without BPO experience.
• Preferred: previous collections experience.
• Preferred: understanding of Order-to-Cash (O2C) process.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, and email
• Provide Mandarin and English support for account inquiries, billing, service requests, and product information
• Resolve customer concerns efficiently while delivering excellent customer experience
• Document interactions accurately in company systems
• Meet quality, productivity, attendance, and customer satisfaction goals
• Build trust and loyalty through professional, cross-cultural communication

Skills

Fluent Mandarin

English proficiency

Communication skills

Job description

*Multilingual Agent - Mandarin | IQUOR Quezon City | Onsite | Up to ₱119K + ₱20K Sign-On Bonus*

*Company:* IQUOR

*Location:* Quezon City - Onsite

*Job Type:* Full-time

*Work Schedule:* Shifting / Night Shift

*Salary:* ₱40,000 - ₱119,027.33 (Negotiable)

*Sign-On Bonus:* ₱20,000 + Incentives

*Start Date:* ASAP

*Openings:* 20 Hires

Job Overview

IQUOR is hiring 20 Mandarin Multilingual Agents for an international client in Quezon City. You will provide customer support in Mandarin and English via phone, chat, and email, handling inbound and outbound interactions.

Open to candidates *with or without BPO experience* - if you are fluent in Mandarin, we want you!

Key Responsibilities

• - Handle inbound and outbound customer interactions via phone, chat, and email
• - Provide support in Mandarin and English for account inquiries, billing, service requests, and product information
• - Resolve customer concerns efficiently while delivering excellent customer experience
• - Document interactions accurately in company systems
• - Meet quality, productivity, attendance, and customer satisfaction goals
• - Build trust and loyalty through professional, cross-cultural communication

Qualifications

• - *Fluent in Mandarin* - able to speak fluently and handle complex, professional conversations
• - Working knowledge of English (training and systems are in English)
• - Open to candidates with or without BPO experience
• - *Preferred:* Previous collections experience
• - *Preferred:* Understanding of Order-to-Cash (O2C) process
• - Eligible to work in the Philippines with valid working visa. Temporary Resident Visa accepted for non-Filipino applicants
• - Willing to work onsite in Quezon City on shifting / night shift
• - Available to start ASAP

Benefits

• - Competitive Salary up to ₱119,027.33
• - ₱20,000 Sign-On Bonus + Incentives
• - Health Insurance & Life Insurance
• - Paid Training
• - Free Parking
• - Company Events
• - Promotion to Permanent Employee