Mandarin Logistics Support Specialist On-site

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and/or,

Sick Leave & Vacation Leave (Convert.

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Job summary

J-K Netwok Services in Quezon City, Philippines, seeks a Mandarin Logistics Customer Specialist to handle transportation and delivery inquiries. The role requires Mandarin fluency and English competence, with no strict experience requirement.

This on-site position offers night differential benefits, healthcare, and performance incentives. Responsibilities include tracking shipments, handling refunds, processing orders, and coordinating with internal logistics teams to ensure smooth customer

Qualifications

• Proficient in Mandarin with conversational English
• Open to High School graduates, undergraduates, and Bachelor’s graduates
• No related experience required
• Customer service experience is a plus or advantage
• Familiarity with BPO environments is beneficial

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns per company policies.
• Support customers with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve customer concerns promptly.
• Maintain accurate records of customer interactions, transactions, and case resolutions.

Skills

Mandarin

English

Customer service

BPO experience

Education

High School graduate or higher

Job description

J-K Netwok Services in Quezon City, Philippines, seeks a Mandarin Logistics Customer Specialist to handle transportation and delivery inquiries. The role requires Mandarin fluency and English competence, with no strict experience requirement.

This on-site position offers night differential benefits, healthcare, and performance incentives. Responsibilities include tracking shipments, handling refunds, processing orders, and coordinating with internal logistics teams to ensure smooth customer