Mandarin Logistics Customer Specialist — Onsite Support

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives andamp;

Sick Leave & Vacation Leave (Convertib

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Specialist to handle transportation, logistics, and delivery inquiries. The role is on-site with shifting schedule and a PHP 100,000 monthly salary.

You will assist customers with package tracking, refunds, order changes, and coordinate with internal teams to ensure timely solutions. Proficiency in Mandarin and conversational English are required, with no prior experience needed.

Qualifications

• Fluent in Mandarin with conversational English.
• Open to High School graduates, undergraduates, and Bachelor's degree holders in any field.
• No related experience required.
• Customer service experience is an advantage.
• BPO experience is a big plus.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policies.
• Support customers with order placement, changes, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve issues promptly.
• Maintain accurate records of customer interactions and resolutions.

Skills

Mandarin

English (Conversational)

Education

High School Graduate

Undergraduate

Bachelor's Degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Specialist to handle transportation, logistics, and delivery inquiries. The role is on-site with shifting schedule and a PHP 100,000 monthly salary.

You will assist customers with package tracking, refunds, order changes, and coordinate with internal teams to ensure timely solutions. Proficiency in Mandarin and conversational English are required, with no prior experience needed.