Mandarin Logistics Ops Specialist — On-site & Tracking

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives

Sick Leave and Vacation Leave

Government-Mandated Benefits

13th Month Pay

HMO

Paid training

Company events

Other Benefits Discussed Directly

Job summary

J-K Netwok Services in Quezon City is hiring a Mandarin Logistics Operations Specialist to handle transportation, logistics, and delivery inquiries on-site. The role requires Mandarin proficiency and conversational English, with open education options from HS to Bachelor's degree.

No prior experience is necessary, though customer service experience is advantageous. Responsibilities include tracking shipments, processing refunds, and coordinating with logistics teams to ensure a smooth customer

Qualifications

• Proficient in Mandarin; English conversational level
• Open to High School graduates, Undergraduates, and Bachelor's graduates in any courses
• No related experience required; customer service experience is a plus

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin proficiency

Customer service

Interpersonal skills

Education

High School to Bachelor's

Job description

J-K Netwok Services in Quezon City is hiring a Mandarin Logistics Operations Specialist to handle transportation, logistics, and delivery inquiries on-site. The role requires Mandarin proficiency and conversational English, with open education options from HS to Bachelor's degree.

No prior experience is necessary, though customer service experience is advantageous. Responsibilities include tracking shipments, processing refunds, and coordinating with logistics teams to ensure a smooth customer