Mandarin Logistics Support Analyst - On-site QC

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and and

Sick Leave & Vacation Leave (Conv to 0

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Client Logistics Analyst to support transportation, logistics, and delivery inquiries. The role is on-site with a shifting schedule, reflecting a dynamic contact center environment.

Responsibilities include tracking shipments, processing refunds and order changes, coordinating with logistics teams, and maintaining accurate records while delivering excellent customer service.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any course.
• No related experience required, but service background is a plus.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policy.
• Support customers with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve concerns quickly.
• Maintain accurate records of interactions and resolutions while delivering excellent service.

Skills

Mandarin language proficiency

Customer service

Interpersonal communication

Education

High School diploma or equivalent

Undergraduate student

Bachelor's degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Client Logistics Analyst to support transportation, logistics, and delivery inquiries. The role is on-site with a shifting schedule, reflecting a dynamic contact center environment.

Responsibilities include tracking shipments, processing refunds and order changes, coordinating with logistics teams, and maintaining accurate records while delivering excellent customer service.