Mandarin Logistics & Customer Care Associate (On-site)

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Free onsite medical care

Monthly performance incentives

Sick and vacation leave

13th month pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services is hiring a Mandarin Supply Chain Associate in Quezon City with a shifting on-site schedule. The role focuses on handling customer inquiries related to transportation, logistics, and delivery, and facilitating order updates and refunds as needed.

Candidates should be proficient in Mandarin and have English conversational ability. Open to high school graduates, undergraduates, or bachelor’s degree holders; prior experience is not required, but customer service experience is a

Qualifications

• Mandarin proficiency required; English conversation helpful.
• Open to High School graduates, undergraduates, or bachelor's degree holders.
• No prior experience required; customer service experience is a plus.

Responsibilities

• Handle customer interactions via phone to address transportation, logistics, and delivery inquiries.
• Assist with package tracking, shipment status, and delivery concerns.
• Process refunds, returns, and order-related requests per policy.
• Support order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal teams to resolve customer concerns promptly.
• Maintain accurate records of interactions, transactions, and resolutions.

Skills

Mandarin proficiency

English conversation

Interpersonal skills

Customer handling

Education

High School diploma / Bachelor's degree

Job description

J-K Netwok Services is hiring a Mandarin Supply Chain Associate in Quezon City with a shifting on-site schedule. The role focuses on handling customer inquiries related to transportation, logistics, and delivery, and facilitating order updates and refunds as needed.

Candidates should be proficient in Mandarin and have English conversational ability. Open to high school graduates, undergraduates, or bachelor’s degree holders; prior experience is not required, but customer service experience is a