Mandarin Logistics Operations Coordinator

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group life insurance

Free onsite medical care

Monthly performance incentives

Sick leave & vacation leave

13th month pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Operations Coordinator to support our growing logistics and customer experience operations. You will communicate with customers in Mandarin, coordinate transportation and delivery inquiries, and liaise with internal teams to ensure accurate tracking, timely updates, and smooth order fulfillment on-site at our Quezon City facility.

Open to candidates with various educational backgrounds; the role offers night differential and

Qualifications

• Mandarin proficiency required; conversational English acceptable.
• Open to high school, undergraduate, or bachelor’s graduates.
• No related experience required; customer service experience is a plus.

Responsibilities

• Communicate with customers via phone to address logistics inquiries.
• Assist customers with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related requests per policy.
• Support ordering, modifications, cancellations, and delivery updates.
• Coordinate with internal logistics teams to resolve concerns promptly.
• Maintain accurate records of interactions and resolutions.

Skills

Mandarin proficiency

English conversation

Customer service

Interpersonal skills

Communication skills

Education

High school diploma

Undergraduate

Bachelor’s degree

Job description

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Logistics Operations Coordinator

Company Industry: BPO Company

Work Location: Quezon City

Work Schedule: Shifting Schedule

Salary: Php 100, 000

Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills.

RESPONSIBILITIES OF JOB APPLICATION:

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English AssessmentInitial Interview
• Final Interview
• Job Offer