Mandarin IT Support Specialist — Hybrid & Visa‑Ready

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

AD&D

Leave benefits

13th Month Pay

Government Benefits

Other benefits to be discussed

Job summary

J-K Netwok Services is seeking a Mandarin IT Specialist in Makati to provide bilingual technical support for SSL certificates and security services. The role requires handling client inquiries via email, chat, phone or ticketing systems and solving certificate-related issues across platforms.

You will assist both Mandarin- and English-speaking customers, ensuring SLA adherence and guiding installation, configuration, and renewal of security products.

Qualifications

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Open to Foreign Nationals who are proficient in Mandarin and English.
Bachelor’s degree in any course.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required SLA.
Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin language

English language

Education

Bachelor's degree

Job description

You will assist both Mandarin- and English-speaking customers, ensuring SLA adherence and guiding installation, configuration, and renewal of security products.

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