Mandarin Import/Export CX Specialist (On-site)

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and...

Sick Leave & Vacation Leave

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City, Philippines is seeking a Mandarin Import/Export Customer Specialist to join our global outsourcing team. This on-site role follows a shifting schedule and offers the opportunity to work with customers across the transportation and logistics spectrum.

You will handle inquiries in Mandarin (with conversational English), assist with package tracking, delivery updates, refunds, and order changes, and coordinate with internal departments to resolve issues promptly

Qualifications

• Proficient in Mandarin with conversational English.
• Open to HS, undergraduates, or Bachelor's graduates.
• No related experience required.
• BPO experience is a big plus.
• Excellent interpersonal and customer handling skills.

Responsibilities

• Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin

English communication

Customer service

Interpersonal skills

Education

High school diploma / equivalent

Job description

J-K Netwok Services in Quezon City, Philippines is seeking a Mandarin Import/Export Customer Specialist to join our global outsourcing team. This on-site role follows a shifting schedule and offers the opportunity to work with customers across the transportation and logistics spectrum.

You will handle inquiries in Mandarin (with conversational English), assist with package tracking, delivery updates, refunds, and order changes, and coordinate with internal departments to resolve issues promptly