Mandarin Import/Export Logistics Pro

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group life insurance

Free onsite medical care

Monthly performance incentives and per

Sick & vacation leave

13th month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Import/Export Logistics Specialist. The role focuses on handling transportation, tracking shipments, and addressing delivery-related inquiries in a busy BPO environment.

The candidate must be fluent in Mandarin and proficient in English, with open eligibility for HS graduates, undergraduates, or Bachelor’s degree holders. Prior customer service or BPO experience is advantageous, with a shifting, on-site schedule.

Qualifications

• Mandarin fluency and conversational English required.
• Open to HS graduates, undergrads, and graduates in any course.
• No related experience required, customer service experience is a plus.
• BPO experience is a big plus, strong interpersonal and customer-handling skills.

Responsibilities

• Communicate with customers by phone to address transport, logistics, and delivery inquiries.
• Assist with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related requests per company policy.
• Support order placement, modifications, cancellations, and delivery updates for a smooth experience.
• Coordinate with internal logistics teams to resolve customer concerns promptly.
• Maintain accurate records of interactions and transactions.

Skills

Mandarin proficiency

English conversation

Education

High School diploma or equivalent

Undergraduate degree

Bachelor’s degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Import/Export Logistics Specialist. The role focuses on handling transportation, tracking shipments, and addressing delivery-related inquiries in a busy BPO environment.

The candidate must be fluent in Mandarin and proficient in English, with open eligibility for HS graduates, undergraduates, or Bachelor’s degree holders. Prior customer service or BPO experience is advantageous, with a shifting, on-site schedule.