Mandarin Helpdesk Executive – On-site with HMO & Incentives

J-K Netwok Services; Muntinlupa; On-site; PHP 1,188,000 - 1,423,000; Full time

Benefits offered by this job

Government benefits

On-site allowance

Extensive HMO coverage

Non-Taxable allowance

Performance incentives

Group life insurance

Paid time off

Job summary

J-K Netwok Services in Alabang, Muntinlupa, Philippines, seeks a Mandarin Helpdesk Assistant Executive for on-site support. You will assist Restaurant Managers on navigating the system, updating menus and inventory, and helping crew when receipts fail, requiring Mandarin and English fluency.

The role offers a shifting schedule with on-site work and a competitive salary of PHP 117,000 per month, plus benefits including HMO coverage, life insurance, and a work-on-site allowance.

Qualifications

• Open to Filipinos and Filipino-Chinese who can speak Mandarin and English.
• Open to undergraduates and degree holders of any course.
• Having experience in Customer Service is an advantage.

Responsibilities

• Assist Restaurant Managers on how to navigate the system.
• Guide Managers on updating menu, prices, and inventory.
• Assist crew when devices are not printing receipts.
• Guide Restaurant managers when the schedule tracker is not updating.
• Extend answers on inquiries about paper jamming or Device not powering on.
• Provide crew and waiters answers when credit card transactions failed.

Skills

Mandarin language proficiency

English language proficiency

Customer service experience

Education

Undergraduate or Bachelor's degree

Job description

J-K Netwok Services in Alabang, Muntinlupa, Philippines, seeks a Mandarin Helpdesk Assistant Executive for on-site support. You will assist Restaurant Managers on navigating the system, updating menus and inventory, and helping crew when receipts fail, requiring Mandarin and English fluency.

The role offers a shifting schedule with on-site work and a competitive salary of PHP 117,000 per month, plus benefits including HMO coverage, life insurance, and a work-on-site allowance.