Mandarin Customer Technologist - Hybrid, Day Shift, Visa/HMO

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

AD&D

Vacation Leave

Sick Leave

Maternity/Paternity Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati City seeks a Mandarin Customer Technologist to support Mandarin- and English-speaking clients across emails, chats, and calls. The role focuses on troubleshooting SSL certificates and security products, providing first-level technical support, and ensuring SLA adherence.

The ideal candidate has a Bachelor’s degree and at least one year in technical support or customer service, with a willingness to work in a hybrid setup in Manila.

Qualifications

• Mandarin and English proficiency required.
• Bachelor’s degree in any course.

Responsibilities

• Assist Mandarin-speaking and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various OS, devices, servers, and software.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within SLA.
• Guide customers through installation, configuration, and renewal of SSL certificates.

Skills

Mandarin

English

Education

Bachelor’s degree

Job description

J-K Netwok Services in Makati City seeks a Mandarin Customer Technologist to support Mandarin- and English-speaking clients across emails, chats, and calls. The role focuses on troubleshooting SSL certificates and security products, providing first-level technical support, and ensuring SLA adherence.

The ideal candidate has a Bachelor’s degree and at least one year in technical support or customer service, with a willingness to work in a hybrid setup in Manila.