Mandarin Logistics Customer Support Specialist (On-site)

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Onsite Medical Care

Performance incentives

Sick Leave

Vacation Leave

Government Benefits

13th Month Pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Officer to handle transportation, logistics, and delivery inquiries. The role requires Mandarin fluency and English conversation, with a shifting schedule and on-site work.

Responsibilities include tracking shipments, updating customers, processing refunds and order changes, coordinating with internal logistics teams, and maintaining accurate interaction records while delivering exceptional service.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to high school graduates, undergraduates, and bachelor’s graduates.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin

English (conversational)

Education

High School graduate

Undergraduate

Bachelor’s graduate

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Officer to handle transportation, logistics, and delivery inquiries. The role requires Mandarin fluency and English conversation, with a shifting schedule and on-site work.

Responsibilities include tracking shipments, updating customers, processing refunds and order changes, coordinating with internal logistics teams, and maintaining accurate interaction records while delivering exceptional service.