Mandarin BPO Customer Care Specialist - On-Site QC

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and

Sick Leave & Vacation Leave (Cashable)

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services is seeking a Mandarin Customer Service Specialist in Quezon City, Philippines. On-site position with shifting schedule and a strong focus on resolving logistics and delivery inquiries through phone and chat support.

The role requires Mandarin proficiency and English conversation ability, with open education levels from high school to bachelor’s degree. Training will be provided, with opportunities for growth and performance-based incentives.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Having customer service experience is an advantage; BPO experience is a plus.

Responsibilities

• Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policies.
• Support customers with order placement, modifications, and cancellations for a smooth experience.
• Coordinate with internal teams to resolve customer concerns quickly and provide timely solutions.
• Maintain records of customer interactions and resolutions to ensure high-quality service.

Skills

Mandarin language

English conversation

Customer service

Education

High school diploma or equivalent

Undergraduate status

Bachelor's degree

Job description

J-K Netwok Services is seeking a Mandarin Customer Service Specialist in Quezon City, Philippines. On-site position with shifting schedule and a strong focus on resolving logistics and delivery inquiries through phone and chat support.

The role requires Mandarin proficiency and English conversation ability, with open education levels from high school to bachelor’s degree. Training will be provided, with opportunities for growth and performance-based incentives.