Manager, Web Administration & CRM

ProbeGroup Philippines Inc.; Philippines; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Probe Group Philippines Inc. is seeking a Manager, CRM (HubSpot) & Web Admin to lead our enterprise HubSpot platform across multiple brands. You’ll bridge CRM strategy, MarTech, automation and web administration to fuel lead growth, engagement and retention.

You’ll own CRM governance, build workflows, optimize lead lifecycle, and drive adoption across Marketing, Sales and Service. Strong HubSpot expertise and English communication are essential.

Qualifications

• 6–8+ years in CRM, digital marketing, or MarTech with 4+ years in HubSpot administration.
• Proven HubSpot Enterprise management across Marketing, Sales, Service, CMS, and Data Hubs.
• Experience in multi-brand, multi-domain CRM environments.
• Strong workflows, lead scoring, lifecycle, pipeline, reporting, and automation skills.
• Hands-on HubSpot CMS experience with web pages, forms, and basic HTML/CSS customization.
• Excellent English communication and stakeholder management.
• HubSpot certifications in Marketing Hub, Sales Hub, CMS, or Revenue Ops preferred.

Responsibilities

• Own and administer HubSpot Enterprise across Marketing, Sales, Service, CMS and Data Hubs.
• Develop and optimize CRM strategies, lifecycle stages, lead scoring and automated campaigns.
• Build and manage workflows, forms, landing pages, dashboards, and HubSpot solutions.
• Ensure CRM data quality, governance, segmentation, deduplication and privacy compliance.
• Develop reporting to measure pipeline, attribution and revenue impact.
• Manage integrations between HubSpot and other business systems and tools.
• Partner with Marketing, Sales and stakeholders to translate objectives into scalable CRM solutions.
• Drive platform adoption via documentation, training, and governance.

Skills

CRM strategy

HubSpot

Lead scoring

Lifecycle management

Workflow automation

Data governance

HTML/CSS basics

Analytics

Stakeholder mgmt

Tools

HubSpot Enterprise

HubSpot CMS

Data Hubs

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. We are looking for a Manager, CRM (HubSpot) & Web Admin to serve as the strategic and hands‑on owner of our enterprise HubSpot platform across multiple brands. This role sits at the intersection of CRM strategy, MarTech, marketing automation, and web administration, driving solutions that support lead generation, sales growth, customer engagement, and retention.

Key Responsibilities:

• Own and administer HubSpot Enterprise across Marketing, Sales, Service, CMS, and Data Hubs.
• Develop and optimize CRM strategies, customer lifecycle stages, lead scoring, pipelines, and automated lead‑nurturing campaigns.
• Build and manage workflows, forms, landing pages, web pages, dashboards, and other HubSpot solutions.
• Ensure CRM data quality, governance, segmentation, deduplication, and compliance with privacy standards.
• Develop reporting and analytics to measure pipeline performance, campaign effectiveness, attribution, and revenue impact.
• Manage integrations between HubSpot and other business systems, platforms, and tools.
• Partner with Marketing, Sales, and other stakeholders to translate business objectives into scalable CRM and MarTech solutions.
• Drive platform adoption through documentation, training, process improvement, and governance.
• Identify and implement new HubSpot capabilities, including AI and emerging MarTech solutions.

Qualifications:

• 6–8+ years of experience in CRM, digital marketing, marketing operations, or MarTech, including at least 4+ years of dedicated, advanced HubSpot administration.
• Proven experience managing HubSpot Enterprise, particularly Marketing, Sales, Service, CMS, and Data Hubs.
• Experience managing multi‑brand, multi‑domain, or complex CRM environments.
• Strong knowledge of workflows, lead scoring, lifecycle management, pipeline management, reporting, and marketing automation.
• Hands‑on experience with HubSpot CMS, including web pages, landing pages, forms, and basic HTML/CSS customization.
• Strong analytical and problem‑solving skills, with the ability to translate CRM data into actionable business insights.
• Excellent English communication and stakeholder management skills.
• Relevant HubSpot certifications are highly preferred, particularly in Marketing Hub, Sales Hub, CMS, or Revenue Operations.

Amenable to work on a hybrid work set-up in Global One, Eastwood, Quezon City

Amenable to work on a dayshift schedule

What We're Looking For:

A highly autonomous and detail‑oriented manager‑level individual contributor who combines strategic thinking with deep hands‑on HubSpot expertise. The ideal candidate can independently translate business and growth objectives into scalable CRM, MarTech, automation, and web solutions. Explore our end‑to‑end career opportunities across CX strategy, real‑time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.