Manager, Web Administration & CRM

Probe CX; Hinoba-an; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work setup in Quezon City

Job summary

Probe CX is seeking a senior, autonomous Manager for CRM (HubSpot) and Web Admin to own our enterprise HubSpot platform across multiple brands. You will lead CRM strategy, martech, automation, and web administration to boost lead generation, sales growth, and customer engagement and retention.

Responsibilities include managing HubSpot Enterprise across Marketing, Sales, Service, CMS, and Data Hubs; building workflows, landing pages, dashboards, and ensuring data quality and privacy compliance;

Qualifications

• 6–8+ years in CRM, digital marketing, marketing operations, or MarTech with advanced HubSpot admin skills.
• Proven experience managing HubSpot Enterprise across Marketing, Sales, Service, CMS and Data Hubs.
• Experience in multi-brand, multi-domain CRM environments and data quality governance.
• Strong analytical mindset and ability to translate data into business actions.

Responsibilities

• Own and administer HubSpot Enterprise across Marketing, Sales, Service, CMS, and Data Hubs.
• Develop and optimize CRM strategies, lifecycle stages, lead scoring, pipelines, and nurtures.
• Build/manage workflows, forms, landing pages, web pages, dashboards, and HubSpot solutions.
• Ensure CRM data quality, governance, segmentation, deduplication, and privacy compliance.
• Develop reporting to measure pipeline, campaign effectiveness, attribution, and revenue impact.
• Manage integrations between HubSpot and other systems; partner with stakeholders to scale solutions.
• Drive platform adoption through documentation, training, and governance; explore new HubSpot features.

Skills

HubSpot Administration

CRM Strategy

Marketing Automation

Data Governance

Stakeholder Management

Education

Bachelor's degree in Marketing or related field

Tools

HubSpot CMS

HTML/CSS

Integrations (Zapier etc.)

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. We are looking for a Manager, CRM (HubSpot) & Web Admin to serve as the strategic and hands‑on owner of our enterprise HubSpot platform across multiple brands. This role sits at the intersection of CRM strategy, MarTech, marketing automation, and web administration, driving solutions that support lead generation, sales growth, customer engagement, and retention.

Key Responsibilities:

• Own and administer HubSpot Enterprise across Marketing, Sales, Service, CMS, and Data Hubs.
• Develop and optimize CRM strategies, customer lifecycle stages, lead scoring, pipelines, and automated lead‑nurturing campaigns.
• Build and manage workflows, forms, landing pages, web pages, dashboards, and other HubSpot solutions.
• Ensure CRM data quality, governance, segmentation, deduplication, and compliance with privacy standards.
• Develop reporting and analytics to measure pipeline performance, campaign effectiveness, attribution, and revenue impact.
• Manage integrations between HubSpot and other business systems, platforms, and tools.
• Partner with Marketing, Sales, and other stakeholders to translate business objectives into scalable CRM and MarTech solutions.
• Drive platform adoption through documentation, training, process improvement, and governance.
• Identify and implement new HubSpot capabilities, including AI and emerging MarTech solutions.

Qualifications:

• 6–8+ years of experience in CRM, digital marketing, marketing operations, or MarTech, including at least 4+ years of dedicated, advanced HubSpot administration.
• Proven experience managing HubSpot Enterprise, particularly Marketing, Sales, Service, CMS, and Data Hubs.
• Experience managing multi‑brand, multi‑domain, or complex CRM environments.
• Strong knowledge of workflows, lead scoring, lifecycle management, pipeline management, reporting, and marketing automation.
• Hands‑on experience with HubSpot CMS, including web pages, landing pages, forms, and basic HTML/CSS customization.
• Strong analytical and problem‑solving skills, with the ability to translate CRM data into actionable business insights.
• Excellent English communication and stakeholder management skills.
• Relevant HubSpot certifications are highly preferred, particularly in Marketing Hub, Sales Hub, CMS, or Revenue Operations.

Amenable to work on a hybrid work set-up in Global One, Eastwood, Quezon City

Amenable to work on a dayshift schedule

What We're Looking For:

A highly autonomous and detail‑oriented manager‑level individual contributor who combines strategic thinking with deep hands‑on HubSpot expertise. The ideal candidate can independently translate business and growth objectives into scalable CRM, MarTech, automation, and web solutions. Explore our end‑to‑end career opportunities across CX strategy, real‑time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.