HubSpot CRM Manager - 1649290

People Work Smart Services Philippines Inc; Pampanga; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO coverage from Day 1 for you and up

Job summary

People Work Smart Services Philippines Inc. is seeking a proactive CRM & Data Operations Manager to join our Client Engagement team in Angeles City, Pampanga.

You will own CRM data quality in HubSpot, support market research, and enable data-driven business development and AI-enabled initiatives. You will collaborate cross-functionally with Business Development, Marketing, and Leadership to maintain data governance, deliver dashboards, and improve CRM workflows while ensuring UK business hours

Qualifications

• Experience in a CRM, Data Operations, Data Management, or Sales Operations role.
• Experience managing HubSpot or similar CRM platforms.
• Experience supporting lead generation, segmentation, and business development initiatives.
• Experience implementing or supporting AI-enabled systems, automation tools, or CRM enhancements.
• Strong understanding of data quality, data governance, and CRM best practices.
• Excellent analytical skills with experience producing reports and business insights.
• Strong attention to detail with exceptional organisational and problem-solving skills.
• Ability to manage multiple priorities while maintaining high levels of accuracy.
• Willingness to work UK business hours.
• Must be willing to work onsite in Angeles City, Pampanga.

Responsibilities

• Own and manage CRM data quality within HubSpot and ensure records remain accurate and up-to-date.
• Perform data cleansing, validation, and maintenance for reliable business information.
• Develop and enforce data standards, governance, and best practices.
• Research organisations, industries, stakeholders, and decision-makers to support new business opportunities.
• Build and maintain targeted prospect lists for Business Development campaigns.
• Generate CRM reports, dashboards, and insights to support decision-making.
• Support AI-enabled tools, CRM enhancements, and data management solutions.
• Collaborate with Business Development, Marketing, and Leadership to drive commercial objectives.

Skills

CRM systems

Data quality

Analytics

Stakeholder collaboration

Tools

HubSpot

Job description

Be Part of Our Next Chapter of Growth and Success!

We're entering our next stage of growth—strengthening our operations, expanding our client partnerships, and building a workplace culture that values accountability, ownership, and continuous improvement.

As part of our continued partnership with one of our valued clients, we're hiring a proactive and detail-oriented CRM & Data Operations Manager to join our growing Client Engagement team.

This role is ideal for someone who enjoys managing CRM systems, maintaining high-quality business data, and supporting lead generation through accurate market intelligence. You'll play a key role in ensuring the business has reliable, well-structured data that supports client engagement, business development, and strategic growth initiatives.

What You'll Be Doing

As a CRM & Data Operations Manager, you'll take ownership of CRM data quality, market research, and data operations while supporting business development, AI-enabled initiatives, and continuous process improvement.

CRM & Data Management

• Own and manage customer, prospect, organisation, and contact records within HubSpot, ensuring data remains accurate, complete, and up to date
• Maintain high standards of CRM data quality, integrity, and consistency across all business records
• Perform regular data cleansing, validation, and maintenance activities to ensure reliable business information
• Review CRM records created by the Business Development team and ensure all required fields are accurately completed
• Develop and maintain data standards, governance processes, and best practices

Market Research & Lead Generation Support

• Work closely with senior management to develop target market strategies aligned with business growth objectives
• Research organisations, industries, stakeholders, and key decision-makers to support new business opportunities
• Build and maintain targeted prospect lists for Business Development campaigns
• Support lead generation initiatives through customer segmentation, reporting, and market intelligence
• Maintain accurate market mapping and access plans to support business development activities

Reporting & Business Intelligence

• Generate CRM reports, dashboards, and performance insights to support decision-making
• Monitor data quality metrics and identify opportunities for improvement
• Analyse customer and market data to provide actionable recommendations
• Ensure CRM data supports effective campaign tracking and client engagement reporting

Systems, AI & Process Improvement

• Support the implementation, adoption, and optimisation of AI-enabled tools, CRM enhancements, and data management solutions
• Identify opportunities to automate processes and improve operational efficiency
• Collaborate with stakeholders to improve CRM workflows and user adoption
• Maintain accurate documentation of data processes and system procedures
• Continuously evaluate new technologies that improve data quality and business performance

Collaboration & Continuous Improvement

• Work closely with Business Development, Marketing, and Leadership teams to support commercial objectives
• Promote best practices in CRM usage, data governance, and information management
• Identify opportunities to improve data accuracy, reporting, and business processes
• Maintain a proactive approach to problem-solving and continuous improvement
• Contribute to a collaborative and high-performing team environment

What We're Looking For

• Previous experience in a CRM, Data Operations, Data Management, or Sales Operations role
• Proven experience managing CRM platforms, preferably HubSpot
• Experience supporting lead generation, customer segmentation, and business development initiatives
• Experience implementing or supporting AI-enabled systems, automation tools, or CRM enhancements
• Strong understanding of data quality, data governance, and CRM best practices
• Excellent analytical skills with experience producing reports and business insights
• Strong attention to detail with exceptional organisational and problem-solving skills
• Ability to manage multiple priorities while maintaining high levels of accuracy
• Proactive mindset with a passion for continuous improvement and process optimisation
• Comfortable working independently and collaboratively within a growing team
• Experience within healthcare, NHS, or other complex public sector environments is advantageous
• Willingness to work in UK business hours
• Must be willing to work onsite in Angeles City, Pampanga

Why You'll Love Working With Us

• Competitive salary and benefits
• A growing company with stability, vision, and momentum
• Fun, supportive, and collaborative team culture
• Opportunity to work with experienced Business Development and Client Engagement professionals
• Exposure to CRM strategy, AI-enabled technologies, data analytics, and business growth initiatives
• Clear focus on work-life balance and employee wellbeing
• Real career growth opportunities as the business expands
• HMO coverage from Day 1 for you and up to 2 dependents