Manager

AXA Philippines; General Santos; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

AXA Philippines, General Santos-based, seeks a Manager to lead a cross-functional team delivering exceptional customer service and meeting business targets through a full-time hybrid setup. You will monitor performance metrics, coach staff, and coordinate with sales, operations, and service delivery to ensure seamless risk management and regulatory compliance.

The ideal candidate will have strong leadership, communication, and analytical skills, with a solid background in business, finance, or

Qualifications

• Demonstrated leadership and people management skills, including team coaching, performance management, and conflict resolution.

Responsibilities

• Monitor performance metrics and provide coaching to team members.
• Coordinate with cross-functional partners to support sales, operations, and service delivery.
• Plan and implement initiatives to improve efficiency and customer experience.
• Support risk management and ensure compliance with internal policies and regulatory requirements.
• Contribute to strategic projects that drive growth and innovation.

Skills

Leadership

People management

Communication

Analytical thinking

Stakeholder collaboration

Hybrid work adaptability

Education

Bachelor’s degree in Business/Finance/Management

Tools

CRM systems

Spreadsheets

Presentation software

Job description

Company Description AXA Philippines is a joint venture between the Paris-based AXA Group and the Metrobank Group, one of the Philippines’ largest financial conglomerates, making it one of the largest and fastest growing insurance companies in the country. The company provides financial security to more than 1.5 million individuals through a complete range of life and general insurance products. Guided by the purpose “ACT FOR HUMAN PROGRESS BY PROTECTING WHAT MATTERS,” AXA Philippines focuses on empowering customers to live better lives by simplifying insurance and offering comprehensive protection. Its portfolio includes savings and investment solutions, income protection, health coverage, and coverage for property, vehicles, marine cargo, personal accident, bonds, casualty, and engineering risks. AXA Philippines upholds strict data privacy standards, and candidates are encouraged to review the company’s Data Privacy Policy before submitting an application.

Role Description The Manager role at AXA Philippines is a full-time hybrid position based in General Santos, with a mix of on-site work and some work-from-home flexibility. The Manager is responsible for leading a team to achieve business targets, ensuring high-quality customer service, and maintaining compliance with internal policies and regulatory requirements. Daily activities include monitoring performance metrics, providing coaching and feedback to team members, and coordinating with cross-functional partners to support sales, operations, and service delivery. The role also involves planning and implementing initiatives to improve efficiency, customer experience, and risk management, while contributing to strategic projects that support growth and innovation. The Manager is expected to foster an inclusive, ethical, and results-oriented culture aligned with AXA’s values.

Qualifications

• Demonstrated leadership and people management skills, including team coaching, performance management, and conflict resolution.
• Strong business, sales, or operations management skills, with experience in setting targets, tracking metrics, and driving results.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and present information clearly.
• Analytical and problem-solving skills, including the ability to interpret data, identify trends, and propose actionable improvements.
• Solid understanding of insurance, banking, or financial services is preferred, including familiarity with compliance and risk management practices.
• Ability to work effectively in a hybrid setup, demonstrating self-management, accountability, and adaptability to changing priorities.
• Bachelor’s degree in Business, Finance, Management, or a related field; relevant professional certifications in insurance or financial services are an advantage.
• Proficiency with common office and collaboration tools (e.g., spreadsheets, presentation software, CRM systems) and openness to learning new technologies.