Unit Manager

AXA PHILIPPINES; Laoag; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

AXA Philippines is seeking a proactive Unit Manager to lead a sales and customer service team in San Fernando City, La Union. This full-time role focuses on driving growth, managing operations, and delivering exceptional customer service within the banking and financial services division.

The ideal candidate will demonstrate proven team leadership, strong analytics, and deep understanding of financial products and insurance principles.

Qualifications

• Bachelor's degree in Business Administration, Finance, Management, or a related field.
• Minimum 3 years of management experience in banking, financial services, or related industry.
• Proven track record of successfully managing teams and achieving sales or business targets.
• Strong leadership and interpersonal skills with the ability to motivate and develop team members.
• Excellent analytical and problem-solving abilities with a data-driven approach to decision-making.
• Solid understanding of financial products, insurance principles, and banking regulations.
• Experience in customer relationship management and business development.
• Proficiency in Microsoft Office and CRM systems.
• Strong communication skills in English and local languages (Filipino preferred).
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Knowledge of the La Union market or Luzon region would be advantageous.

Responsibilities

• Lead and manage a team of sales and customer service professionals, providing coaching, mentoring, and performance management to drive individual and team success
• Develop and implement unit-level business strategies aligned with company objectives to achieve sales targets and revenue goals
• Monitor financial performance, budgeting, and resource allocation to ensure operational efficiency and profitability
• Build and maintain strong relationships with key clients, partners, and stakeholders to support business development and retention
• Ensure compliance with company policies, regulatory requirements, and industry standards across all unit operations
• Conduct regular performance reviews and provide constructive feedback to team members to foster professional development
• Analyse market trends and customer feedback to identify opportunities for service improvement and product offerings
• Prepare and present regular reports on unit performance, achievements, and challenges to senior management
• Implement effective communication strategies to keep team members informed and engaged with company initiatives
• Recruit, train, and develop talented individuals to strengthen team capabilities and succession planning

Skills

Team management

Sales targets

Leadership

Analytical thinking

Finance knowledge

CRM experience

MS Office

English proficiency

Local languages

Multitasking

Education

Bachelor's degree in Business Administration, Finance, Management, or a related field

Tools

Microsoft Office

CRM systems

Job description

About us

AXA Philippines is a leading insurance and financial services company committed to providing comprehensive solutions that protect and empower our customers. With a strong presence across the Philippines, we are dedicated to delivering exceptional service, innovative products, and sustainable growth. Our mission is to act as a trusted partner in our customers' financial security, and we believe in building a culture of excellence, integrity, and customer-centricity throughout our organisation.

About the role

We are seeking a dynamic and results-driven Unit Manager to join our team at AXA Philippines in San Fernando City, La Union. This is a full-time position that plays a crucial role in driving business growth and operational excellence within our banking and financial services division. As Unit Manager, you will lead a team of professionals, manage key business objectives, and ensure the delivery of outstanding service to our customers. This role requires a strategic mindset combined with strong people management capabilities, making it integral to our regional expansion and market penetration efforts.

Key responsibilities

• Lead and manage a team of sales and customer service professionals, providing coaching, mentoring, and performance management to drive individual and team success

• Develop and implement unit-level business strategies aligned with company objectives to achieve sales targets and revenue goals

• Monitor financial performance, budgeting, and resource allocation to ensure operational efficiency and profitability

• Build and maintain strong relationships with key clients, partners, and stakeholders to support business development and retention

• Ensure compliance with company policies, regulatory requirements, and industry standards across all unit operations

• Conduct regular performance reviews and provide constructive feedback to team members to foster professional development

• Analyse market trends and customer feedback to identify opportunities for service improvement and product offerings

• Prepare and present regular reports on unit performance, achievements, and challenges to senior management

• Implement effective communication strategies to keep team members informed and engaged with company initiatives

• Recruit, train, and develop talented individuals to strengthen team capabilities and succession planning

What we're looking for

• Bachelor's degree in Business Administration, Finance, Management, or a related field

• Minimum 3 years of management experience in banking, financial services, or related industry

• Proven track record of successfully managing teams and achieving sales or business targets

• Strong leadership and interpersonal skills with the ability to motivate and develop team members

• Excellent analytical and problem-solving abilities with a data-driven approach to decision-making

• Solid understanding of financial products, insurance principles, and banking regulations

• Experience in customer relationship management and business development

• Proficiency in Microsoft Office and CRM systems

• Strong communication skills in English and local languages (Filipino preferred)

• Ability to work in a fast-paced environment and manage multiple priorities effectively

• Knowledge of the La Union market or Luzon region would be advantageous

What we offer

AXA Philippines is committed to supporting the wellbeing and career development of our employees. We offer a competitive compensation package including performance-based bonuses and incentives. Our benefits include comprehensive health insurance coverage, retirement planning assistance, and ongoing professional development opportunities. We provide a collaborative work environment that encourages innovation and recognises individual contributions. Additionally, we offer flexible working arrangements where applicable and a supportive workplace culture that values work-life balance. Career progression opportunities are available for high-performing managers, and we invest in leadership training and skills development to support your professional growth within the organisation.