Insurance & Ops Manager - Hybrid, GenSan

AXA Philippines; General Santos; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

AXA Philippines, General Santos-based, seeks a Manager to lead a cross-functional team delivering exceptional customer service and meeting business targets through a full-time hybrid setup. You will monitor performance metrics, coach staff, and coordinate with sales, operations, and service delivery to ensure seamless risk management and regulatory compliance.

The ideal candidate will have strong leadership, communication, and analytical skills, with a solid background in business, finance, or

Qualifications

• Demonstrated leadership and people management skills, including team coaching, performance management, and conflict resolution.

Responsibilities

• Monitor performance metrics and provide coaching to team members.
• Coordinate with cross-functional partners to support sales, operations, and service delivery.
• Plan and implement initiatives to improve efficiency and customer experience.
• Support risk management and ensure compliance with internal policies and regulatory requirements.
• Contribute to strategic projects that drive growth and innovation.

Skills

Leadership

People management

Communication

Analytical thinking

Stakeholder collaboration

Hybrid work adaptability

Education

Bachelor’s degree in Business/Finance/Management

Tools

CRM systems

Spreadsheets

Presentation software

Job description

AXA Philippines, General Santos-based, seeks a Manager to lead a cross-functional team delivering exceptional customer service and meeting business targets through a full-time hybrid setup. You will monitor performance metrics, coach staff, and coordinate with sales, operations, and service delivery to ensure seamless risk management and regulatory compliance.

The ideal candidate will have strong leadership, communication, and analytical skills, with a solid background in business, finance, or