Manager

AXA Philippines; Davao City; Hybrid; PHP 600,000 - 1,200,000; Full time

Job summary

AXA Philippines is seeking a Manager to oversee daily operations of a designated team in Davao, operating on a hybrid basis. You will lead coaching, set strategies, monitor metrics, and drive customer experience improvements across functions.

Experience in financial services or insurance is preferred, with strong leadership and problem-solving abilities. The role emphasizes cross-functional collaboration, regulatory compliance adherence, and delivering performance targets in a dynamic market

Qualifications

• Leadership and people management experience.
• Business planning and execution in sales or service environments.
• Strong communication and interpersonal skills.
• Analytical and problem-solving skills with data/KPIs.
• Customer-focused mindset with experience improving journeys.
• Adaptability to hybrid work arrangements.

Responsibilities

• Oversee day-to-day operations and performance of a designated team.
• Plan and implement business strategies; monitor key metrics.
• Guide team members and coordinate with internal stakeholders to improve customer experience and efficiency.
• Lead coaching, performance management, and change initiatives.
• Prepare reports and analyze data to identify opportunities and ensure compliance.

Skills

Leadership

Strategic planning

Communication

Data analysis

Customer focus

Adaptability

Stakeholder management

Education

Bachelor's degree in Business/Management/Finance

Job description

Company Description

AXA Philippines is a joint venture between the Paris-based AXA Group and the Metrobank Group, one of the country’s largest financial conglomerates, and is among the largest and fastest-growing insurance providers in the Philippines. The company delivers financial security and protection to more than 1.5 million individuals through a broad portfolio of life and general insurance products. Guided by its purpose to “act for human progress by protecting what matters,” AXA Philippines focuses on empowering customers to live better lives and enjoy peace of mind. Its offerings include savings and investment solutions, income protection, health coverage, and protection for property, vehicles, marine cargo, personal accidents, bonds, casualty, and engineering risks. AXA Philippines is committed to safeguarding personal information and encourages applicants to review its Data Privacy Policy at https://www.axa.com.ph/privacy-policy before submitting any application.

Role Description

The Manager will oversee day-to-day operations and performance of a designated team or business unit, ensuring that targets, service standards, and compliance requirements are consistently met. This full-time role is based in Davao on a hybrid arrangement, combining on-site responsibilities with some work-from-home flexibility as business needs allow. Key responsibilities include planning and implementing business strategies, monitoring key metrics, guiding team members, and coordinating with internal stakeholders to improve customer experience and operational efficiency. The Manager will lead coaching and performance management, support change initiatives, and contribute to local market development activities and corporate projects. The role also involves preparing reports, analyzing data to identify opportunities, and ensuring adherence to AXA Philippines’ policies and regulatory guidelines.

Qualifications

• Strong leadership and people management skills, with experience in motivating teams, conducting coaching sessions, and managing performance.
• Business planning and execution capabilities, including goal-setting, operational oversight, and strategy implementation in a sales or service-driven environment.
• Solid communication and interpersonal skills, with the ability to collaborate across departments and engage effectively with internal and external stakeholders.
• Analytical and problem-solving skills, including comfort with data analysis, reporting, and decision-making based on key performance indicators.
• Customer-focused mindset, with experience improving customer journeys, service quality, and overall client satisfaction, preferably in financial services or insurance.
• Adaptability to hybrid work arrangements and changing priorities, with proactive time management and organizational skills.
• Bachelor’s degree in Business, Management, Finance, or a related field; equivalent professional experience may be considered.
• Previous managerial or supervisory experience in insurance, banking, or related industries is highly advantageous.