Hybrid Operations Manager — Insurance & Finance

AXA Philippines

Davao City

Hybrid

PHP 600,000 - 1,200,000

Full time

5 days ago

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Job summary

AXA Philippines is seeking a Manager to oversee daily operations of a designated team in Davao, operating on a hybrid basis. You will lead coaching, set strategies, monitor metrics, and drive customer experience improvements across functions.

Experience in financial services or insurance is preferred, with strong leadership and problem-solving abilities. The role emphasizes cross-functional collaboration, regulatory compliance adherence, and delivering performance targets in a dynamic market

Qualifications

Leadership and people management experience.
Business planning and execution in sales or service environments.
Strong communication and interpersonal skills.
Analytical and problem-solving skills with data/KPIs.
Customer-focused mindset with experience improving journeys.
Adaptability to hybrid work arrangements.

Responsibilities

Oversee day-to-day operations and performance of a designated team.
Plan and implement business strategies; monitor key metrics.
Guide team members and coordinate with internal stakeholders to improve customer experience and efficiency.
Lead coaching, performance management, and change initiatives.
Prepare reports and analyze data to identify opportunities and ensure compliance.