Mall Operations Lead — Safety, Service & Efficiency

KCCMalls; Zamboanga del Sur; On-site; PHP 600,000 - 900,000; Full time

Job summary

KCCMalls is seeking a skilled Mall Operations Manager to oversee daily operations, maintenance, security, and tenant relations across the mall in the Philippines. The role focuses on delivering a safe, clean, and welcoming shopping environment while optimizing operational performance.

The successful candidate will coordinate facilities teams, monitor building systems, manage customer services, and ensure compliance with safety standards and local regulations.

Responsibilities

• Oversee day-to-day mall operations, ensuring facilities are well-maintained in common areas, parking, restrooms, and public spaces.
• Monitor building systems (HVAC, electrical, plumbing, safety equipment) to ensure proper operation.
• Coordinate with maintenance teams to address repairs and preventive maintenance schedules.
• Ensure operations comply with safety, health, and environmental standards.
• Maintain high standards of cleanliness, sanitation, and hygiene throughout the mall.
• Oversee waste disposal, recycling, and landscaping; manage pest control measures.
• Serve as primary point of contact for tenants and collaborate with leasing/facility teams for policy compliance.
• Coordinate with Customer Relation Services Office (CRS) on security protocols and emergency response.
• Ensure excellent customer experience through information desks and customer support functions; resolve complaints promptly.
• Prepare regular reports on operations and maintain records; provide data-driven improvement insights.
• Ensure adherence to local laws, building codes, fire safety standards, and accessibility regulations.

Job description

KCCMalls is seeking a skilled Mall Operations Manager to oversee daily operations, maintenance, security, and tenant relations across the mall in the Philippines. The role focuses on delivering a safe, clean, and welcoming shopping environment while optimizing operational performance.

The successful candidate will coordinate facilities teams, monitor building systems, manage customer services, and ensure compliance with safety standards and local regulations.