Mall Operations Leader: Transform Retail Experience

ayala malls; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

AyalaMalls is seeking an Operations Manager to lead strategic management and day-to-day mall operations across our Philippine properties. You will align initiatives with business goals, oversee safety, maintenance, and service quality, and drive cost-saving and sustainability projects.

The role requires at least four years in mall/retail operations, a business or technical degree, and strong leadership, communication, and analytical skills.

Qualifications

• Bachelor’s Degree in Business Administration, Engineering, or related field.
• Minimum of four years of Operations Management experience in retail, mall, or property management.
• Proficient in MS Office; knowledge of SAP or Oracle is an advantage.

Responsibilities

• Support the Operations Manager in communicating and executing strategic objectives and operational direction.
• Assist in aligning operational initiatives with business goals and priorities.
• Ensure operational activities support mall management and customer experience.
• Assist in day-to-day mall operations management and administration.
• Conduct and monitor daily mall inspections to ensure procedures and standards.
• Maintain property standards via regular inspections and preventive maintenance.
• Support cost-saving initiatives and sustainability projects to optimize DOEs.
• Identify, document, and communicate health and safety risks.
• Coordinate with merchants, contractors, and service providers to ensure compliance.
• Provide guidance to Operations staff and monitor performance.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Visio

Communication skills

Project management

Leadership

People management

Business operations

Financial fundamentals

Analytical thinking

Stakeholder management

Problem solving

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Engineering

Tools

SAP

Oracle

Job description

AyalaMalls is seeking an Operations Manager to lead strategic management and day-to-day mall operations across our Philippine properties. You will align initiatives with business goals, oversee safety, maintenance, and service quality, and drive cost-saving and sustainability projects.

The role requires at least four years in mall/retail operations, a business or technical degree, and strong leadership, communication, and analytical skills.