Mall Operations Lead: Safety, Service & Impact

Ayala Malls; Cavite City; On-site; PHP 420,000 - 640,000; Full time

Job summary

Ayala Malls is seeking a Senior Operations Associate for our Cavite City mall to support the Operations Manager in ensuring safe, efficient, and customer-focused day-to-day operations. You will provide hands-on oversight across mall operations, safety and security, facility management, sustainability, merchant compliance, and guest experience.

Ideal candidates have 3–5 years of relevant mall operations experience and a Bachelor’s degree in a related field.

Qualifications

• Bachelor's degree is required.

Responsibilities

• Assists in managing day-to-day mall operations, ensuring compliance with policies, procedures and standards.
• Provides operational insights to address issues, improve processes, and enhance mall performance.
• Conducts regular mall inspections and monitors readiness, cleanliness, functionality, and condition of common areas and facilities.
• Monitors compliance of merchants, contractors, customers, and mall sub-units with standards.
• Coordinates with Engineering, Facilities, Security, Housekeeping and stakeholders for timely resolution of concerns.
• Supports preventive maintenance and property improvement initiatives to maintain high mall standards.
• Assists in safety, security, emergency preparedness, and risk management programs.
• Supports delivery of a safe, convenient experience for mall customers and merchants.
• Prepares and consolidates operational reports, inspection findings, incident reports, and compliance monitoring.
• Provides day-to-day guidance to Operations staff and coordinates with stakeholders to ensure seamless mall operations.
• Ensures compliance with Ayala Malls Group policies, procedures, standards, and laws.

Education

Bachelor's Degree in Business Administration, Management, Hospitality Management, Property Management, Engineering, or other related disciplines

Job description

Ayala Malls is seeking a Senior Operations Associate for our Cavite City mall to support the Operations Manager in ensuring safe, efficient, and customer-focused day-to-day operations. You will provide hands-on oversight across mall operations, safety and security, facility management, sustainability, merchant compliance, and guest experience.

Ideal candidates have 3–5 years of relevant mall operations experience and a Bachelor’s degree in a related field.